Policies

POLICIES

I know things can get a bit tricky at times, life happens, but to make sure we're all on the same page here are my privacy, cancellation and payment policies, plus some other useful information.

PRIVACY POLICY

At your first appointment you will be required to complete a health history. This form is kept confidential and updated annually or if there are any significant changes to your health such as surgery, injury or illness. You may request to view your file at any time and make any changes that are appropriate. The information on your file will only be released with your consent or if required by law.

CANCELLATION POLICY

I understand the sometimes "life happens" and you may not be able to attend your appointment. Please provide at least 24 hours notice of any changes so that I have the chance to offer the appointment to someone else. Please note that a cancellation fee of  50% of the value of the appointment will be charged if less than 24 hours notice is given or 100% of the value of the appointment will be charged for a "no show" (if you do not turn up for your appointment with no notice given).

PAYMENT POLICY

Payment is due in full at the end of the appointment. Cash or bank transfer are accepted methods of payment.

APPOINTMENT TIMES

Please note that your booked appointment time is the length of your appointment, not hands-on time. Your first appointment includes an intake interview, health history and your reasons for seeking a massage. Subsequent appointments will require less interview time, but I will still check in with how you found the previous appointment and your goals for this one.

REFUSAL OF SERVICE

For safety reasons, I reserve the right to refuse or discontinue treatment for reasons such as intoxication, illness, infectious conditions, contagious or unidentified skin conditions.